Return Policy

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1. Overview

At Quazrelxtraxylon, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. This policy is in accordance with the EU Consumer Rights Directive (2011/83/EU) and Danish consumer protection legislation (Forbrugeraftaleloven).

2. Right of Withdrawal

As a consumer within the European Union, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving any reason. This is in accordance with Article 9 of the EU Consumer Rights Directive.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example, an email) before the 14-day period expires.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original, unopened packaging
  • The return request must be made within 14 calendar days of receiving the product
  • The product must be returned in the same condition as received
  • You must provide proof of purchase (order confirmation or receipt)

4. Non-Returnable Items

In accordance with Article 16 of the EU Consumer Rights Directive, the following items cannot be returned:

  • Products that have been opened or had their seal broken (for health and hygiene reasons)
  • Products that have been used or consumed
  • Products that are not in their original condition due to reasons other than examining the product as you would in a physical store

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at infocenter@quazrelxtraxylon.world within 14 days of receiving your order, stating your wish to return the product.
  2. We will confirm your return request and provide you with return instructions and the return shipping address.
  3. Pack the product securely in its original packaging and ship it to the provided address.
  4. Include your order number and contact details inside the package.

6. Return Shipping Costs

You are responsible for the cost of return shipping unless the product is defective or incorrectly delivered. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

7. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 days of receiving the returned product.
  • The refund will be issued to the original payment method used for the purchase.
  • The refund amount will include the product price and original standard shipping costs (if applicable).
  • Please allow additional time for your bank or payment provider to process the refund.

8. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at infocenter@quazrelxtraxylon.world. In such cases:

  • We will cover the return shipping costs
  • You will receive a full refund or replacement product at your choice
  • You have the right to a remedy under the Danish Sale of Goods Act (Købeloven), which provides a 2-year warranty period for defective products

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or payment method again
  2. Contact your bank or payment provider, as processing times may vary
  3. If you have completed these steps and still have not received your refund, contact us at infocenter@quazrelxtraxylon.world

10. Contact Us

If you have any questions about our Return Policy, please contact us:

  • Email: infocenter@quazrelxtraxylon.world
  • Address: Søndergade 14, 8000 Aarhus C, Denmark

You may also use the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr to resolve consumer disputes.